If this is your first time playing Overwatch 2, you won’t have access to the full roster of heroes as you would if you were a returning player. Instead, you’ll have access to a more limited selection of characters. The purpose of this feature, which is known as the First Time User Experience, is to ensure that newly created accounts are not inundated with an excessive number of customization options.

Instead, you will unlock new characters from the normal roster of Overwatch 2 as you play more matches. However, there are occasions when the Hero Challenges page does not display anything. This is the solution to the problem.

Relatedly, can you solve the issue in Overwatch 2 where veteran players cannot unlock heroes?

How to make sure that your Hero Challenges page is displayed when you play Overwatch 2
If you navigate to the Challenges page in Overwatch 2 and then tab over to the Hero area, you should be able to obtain information on the requirements necessary to unlock heroes to whom you do not currently have access.

Unfortunately, due to a server fault, this page does not always like to appear when it is supposed to. It is the only true method to try to bring it back up, and the only way to do that is to log out of the game and then log back in. Before beginning again, check to see that the game has been completely exited.

It is important to keep in mind that restarting the game does not necessarily result in the recovery of your Hero Challenges. You are going to have to cross your fingers and hope that the Overwatch 2 servers are willing to operate for you when you log back in until Blizzard can get them patched up and operating as they were supposed to till you can get back in.

There have been some users who have needed to log back in many times before they were able to retrieve their challenge screen. The fact that the page is not shown does not, fortunately, imply that the system is not monitoring your development in any way. When everything has caught back up to where it should be, you should be exactly where you should be in terms of the advancement of the task.

Since the release of Overwatch 2, there have been quite a few difficulties with the servers for the game, and this is only one of a bigger number of issues that Blizzard has to attend to.

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