It was revealed earlier today by ASRock in an official statement that the business would enable anyone who has trouble removing the DDR5 RAM installation sticker off their AM5 motherboard to return it and exchange it for a newer version if required. The announcement was released earlier today. According to the accounts of some customers, the sticker has the ability to leave large adhesive traces behind, which has the potential to obstruct some of the DDR5 contacts in the DIMM slots.
This incident began a few days ago when several customers of the ASRock X670E noticed that the DDR5 memory installation sticker guide that was imprinted directly on top of the DIMM slots on their motherboard was a little bit difficult to remove. Users are exposed to the possibility of having non-working memory DIMMs as a result of the problem.
To our great good fortune, we have not come across any users who have reported any damage as a result of this situation. Every user who has come forward with this issue has either had their motherboards replaced or has discovered a means to manually remove the glue. In either case, it is an issue that ASRock has to look into fixing.
According to ASRock, these stickers will no longer be available in the near future. As a result of extremely slow boot times, these stickers were only included on the initial shipment of AM5 motherboards produced by ASRock. The initial boot after the first wave of BIOS upgrades might take several minutes, depending on the memory capacity of the device, but it eventually happened.
These initial long bootup times are already history, however, as a result of recent upgrades to the BIOS. As a direct consequence of this decision, ASRock is going to stop affixing these stickers to their DDR5 AM5 motherboards.
Caution is advised, however, since there is a possibility that some of ASRock’s original batches of AM5 motherboards that have the extremely adhesive sticker may still be available for purchase. As a result, this can be an issue over the next couple of weeks, until all of the original batches have been purchased.
If you find yourself in this situation, you have the option of immediately contacting the merchant from whom you purchased your board and requesting an exchange; otherwise, you may attempt tearing off the sticker on your own and hope that all of the glue comes off. In the event that the peeling attempt is unsuccessful, you can also remove any leftover glue by hand.
If you don’t want to wait for an exchange, there are still ways to get past this difficulty. In most cases, adding a modest heat source to the glue should make full removal reasonably straightforward.