The company denied an RMA request for AMD’s Radeon RX 7900 XTX graphics card, which was reportedly reaching temperatures of up to 110 degrees Celsius.
The user’s AMD Radeon RX 7900 XTX experiences junction temperatures of 110 degrees Celsius and therefore downclocks, prompting the user to request an RMA, which the red team declines and informs the user is expected.
After a considerable amount of time, most consumers, at last, had their graphics cards in their possession following the debut of the AMD Radeon RX 7900 series a few weeks ago. However, in recent times there have been complaints about the reference MBA design experiencing excessive temperatures (both standard and junction).
A person on Reddit who purchased the reference version of the card has recently claimed that even though his card does not appear to be functioning as intended, one of these issues has now been documented.
A user with the username u/nero1338 stated in the r/AMDHelp forum a few days ago that the Junction temperature of his Radeon RX 7900 XTX reference graphics card was reaching 110 degrees Celsius when he was playing Modern Warfare II.
He claims that his fans speed up to 100%, and even though he has reinstalled the most recent drivers and adjusted the speeds of his case fans to 100% manually, nothing appears to have helped him resolve the issue. The Reddit user submitted an RMA request straight to AMD. However, he was informed that his request would not be granted.
Temperatures at the Junction are Hitting 110 degrees Celsius on the AMD Radeon RX 7900 XTX (Image Credits: u/Nero1338):
According to him, his RMA request for the AMD Radeon RX 7900 XTX Reference ‘MBA’ graphics card has been denied, and AMD has informed him that temperatures of 110 degrees Celsius at the junction are within the typical standard for the graphics card. However, something that isn’t typical is that the graphics card is slowing down because of the increased temperatures, causing a reduction in performance. This is what he has to say about it:
As we know so far, Quite many people have problems with the refererence 7900xtx cards, reaching 110 Junction Temps, 100% fan Speed and still loosing performance due downclocking .
I just got the reply of my RMA request:
Thank you for your email.
The temperatures are normal if you there is any issue please, contact us back.
Thanks for contacting AMD.
Another customer has reacted and said that although AMD has granted him an RMA request, he cannot return the product for a refund because the package has been opened. Compared to NVIDIA’s new RTX 40 series cards, the overheating problem is only significant with AMD’s standard ‘MBA’ design. The red team did not waste any time during its presentation bragging about how amazing it was and how easy it was for consumers to update.
I did collect some data on GPU temp, hot-spot temp and ΔT for some Radeon RX 7900 XTX. A 110 °C hot-spot with thermal throttling should not be normal. So far, only MBA designs are affected. You guys have this on your radar @sherkelman?https://t.co/u766QaoC0p pic.twitter.com/Httjw0O1JP— Andreas Schilling 🇺🇦 (@aschilling) December 20, 2022
Every MBA design has the potential to reach hot spot temperatures of 110 degrees Celsius, which appears to be the upper limit that can be reached before the card is forced to run at a slower clock speed, which results in decreased performance. Because they employ suitable 3-to-3.5-slot coolers and custom PCB designs, none of the custom designs have this overheating issue. The reason for this is that none of the custom designs are mass-produced.
Der8auer, who conducted some inquiry on an issue that another user reported, concluded that the cooler is not totally to blame for the problem. Der8auer uncovered this information. It would appear that the problem is significant with the mounting pressure, the quality of the thermal paste, and the thermal pads utilized by the cards.
The overheating problems are resolved after the old ones are removed, and new ones are applied, after which the card is remounted. However, it is still something AMD should not disregard, and it should not be something the customers are responsible for figuring out on their own. There is a possibility that a small number of early batches of the Radeon RX 7900 XTX and RX 7900 XT graphics cards were impacted by this issue; nonetheless, AMD should at least accept the RMA for such graphics cards.